For Individuals


Payments Conditions | DOCEX


  1. Payment Methods: Our ecommerce elearning platform accepts payments from a variety of payment methods, including credit and debit cards, bank transfers, and online payment systems such as PayPal. All payments are processed securely and in compliance with relevant data protection regulations.

  2. Payment Terms: All courses and products on our platform are available for purchase either as a one-time payment or on a subscription basis. If you choose a subscription-based payment plan, you will be automatically charged at regular intervals until you cancel the subscription. Our platform also offers a money-back guarantee for certain courses and products, which allows you to receive a full refund within a specified time period if you are not satisfied with your purchase.

  3. Taxes: Prices listed on our platform include all applicable taxes, unless otherwise stated. If you are purchasing from a location where additional taxes apply, you will be notified of the additional charges before you complete your purchase.

  4. Security: Our platform takes the security of your payment information seriously. All transactions are processed using industry-standard encryption and security protocols to ensure that your payment information is protected.

  5. Payment Disputes: In the event of any disputes related to payments or refunds, please contact our customer support team for assistance. We will work with you to resolve any issues in a fair and timely manner.

  6. Billing Information: You are responsible for providing accurate billing information when making a purchase on our platform. If your billing information changes, it is your responsibility to update it promptly to avoid any disruptions to your subscription or payment plan.

  7. Automatic Renewal: If you choose a subscription-based payment plan, your subscription will be automatically renewed at the end of each billing period. You will be notified before each renewal and have the opportunity to cancel your subscription before the renewal date.

  8. Late Payments: In the event of a late payment, we reserve the right to suspend or terminate your access to our platform until the outstanding balance is paid in full. We will make reasonable efforts to contact you to resolve any payment issues before taking any such actions.

  9. Refunds: Our platform offers a money-back guarantee for certain courses and products. If you are not satisfied with your purchase, you may be eligible for a full refund within a specified time period. Refunds will be processed using the same payment method used for the original purchase.

  10. Privacy: We are committed to protecting your privacy and will only use your personal information in accordance with our privacy policy. Your payment information will be kept secure and will not be shared with third parties except as necessary to process your payment or as required by law.

  11. Payments and collection methods for tutors will be set out in a contract which will be sent to them during the review phase of their application.

If you have any questions or concerns about our payment conditions, please contact our customer support team for assistance. We are here to help and want to ensure that your experience on our ecommerce elearning platform is as smooth and convenient as possible.